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Quality Assurance

Proven service reliability
At Komatsu Condition Monitoring Services (CMS) we continuously strive to exceed our customers’ expectations by providing the industry’s highest quality sample analysis, combined with rapid (less than 24 hours) turnaround times.

To ensure that we maintain our high-quality standards, we have achieved and operate to ISO9001: 2015 Quality Management System certification. This means that Komatsu is able to:
• consistently provide CMS services that meet customer requirements
• enhance our customers’ satisfaction through the effective application of systems and processes

In keeping with the standard, Komatsu CMS continually examines our operations, looking at ways to build our quality and service levels, and reduce risk.
This is all part of our commitment to look for opportunities to continuously improve our processes, systems and operations.

In addition, Komatsu’s CMS laboratories participate in “Round Robin” programs to ensure that we remain as one of the top-performing oil analysis laboratories in the world.

This is backed by our dedicated, experienced technical and support staff, who are committed to providing unmatched customer support, and creating long-term relationships with our clients.

Komatsu management’s commitment to focusing on customer requirements – including providing the resources we need – ensures Komatsu CMS is positioned as an industry leader, both nationally and globally.