Privacy Policy

Last updated on 18 December 2020.


Komatsu Australia Pty Ltd (and its related bodies corporate) respect the privacy of Personal Information. This Privacy Policy sets out how Komatsu collects and treats personal information and how it will comply with the Privacy Act 1988 Cth, the Privacy Amendment (Enhancing Privacy Protection) Act 2012 Cth and the Privacy Amendment (Notifiable Data Breaches) Act 2017 Cth (together the “Privacy Act”) and the thirteen Australian Privacy Principles (APP’s) as set out in Annexure ‘A’.
To comply with Komatsu’s obligations under the Privacy Act and the APP’s, this Privacy Policy (Policy) sets out how Komatsu manages privacy in its organisation.


Komatsu respects the rights of individuals to privacy and this Policy sets out how Komatsu collects and treats Personal Information.
“Personal Information” is information or an opinion Komatsu holds which is identifiable as being about an individual or could reasonably identify an individual:

(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

Komatsu has implemented practices so that its management of Personal Information is open and transparent.

2.1 What Personal Information Komatsu collects
In the course of conducting Komatsu’s business, Komatsu may collect the following types of Personal Information from individuals:

• Contact details (including name, address, phone number, fax number and email address);
• Driver’s Licence details (including Licence No, Expiry Date and Date of Birth);
• Information about the goods or services that have been ordered or sold;
• Information from enquiries made;
• Records of communications;
• Financial details;
• Credit card information;
• The location of where an individual is operating a Komatsu machine (only in those instances where an operator identification number has been allocated to a Komatsu
machine); and
• How an individual operates a Komatsu machine (only in those instances where an operator identification number has been allocated to a Komatsu machine and/or where the Komatsu Operator Guidance Monitor (OGM) system has been installed on the Komatsu machine).

Where an individual uses SMART CONSTRUCTION or any of the applications available within the SMART CONSTRUCTION module, Komatsu will also collect the following types of Personal Information:
• Name, address, email address that was registered at the time of entering into the SMART CONSTRUCTION Contract;
• Name, email address and Login ID of the Chief Administrator of the SMART CONSTRUCTION account;
• Name, email address and Login ID of the users to who have been granted the right to use the various applications, which are registered when the SMART CONSTRUCTION
account was created;
• Information registered in or uploaded to an application or SMART CONSTRUCTION by the users of the relevant application;
• Download history and usage history of an application; and
• Device and location information of the electronic device being used to access an application within SMART CONSTRUCTION (including the individual identification
information and name of the carrier to be connected). Komatsu only collects Personal Information which is reasonably necessary for, or directly related to, the conduct of Komatsu’s business of marketing, selling, hiring and servicing of mining equipment and construction and utility equipment, parts and providing training services.

Komatsu may also request and collect limited health information from individuals when a governmental authority makes a public health order enabling organisations to do so due to an epidemic or pandemic that has been declared by the Australian Commonwealth Government or the World Health Organisation.

Komatsu only collects the above health information relating to individuals in order to identify risk and implement appropriate controls to prevent or manage the epidemic or pandemic. Komatsu will delete this health information within 30 days of collection.

2.2 How Komatsu collects Personal Information
Komatsu collects Personal Information from individuals when individuals interact with Komatsu in person or electronically, when they access Komatsu’s websites (including myKomatsu), in certain instances when they operate a Komatsu machine, if an individual is using SMART CONSTRUCTION or any of the applications within the SMART CONSTRUCTION module and when Komatsu provides goods or services to them.

Komatsu only collects Personal Information about an individual from the individual directly, unless it is unreasonable or impractical to do so such as where the individual is acting through an agent.
Komatsu does not collect sensitive information such as information or an opinion relating to race, political opinions, religious or philosophical beliefs, memberships of political associations or professional or trade unions, sexual preferences, criminal records or health information. However, if Komatsu has a reasonable business requirement to collect any sensitive information from individuals Komatsu will notify the individual at the time of collecting this sensitive information and obtain their consent before collecting any sensitive information.

2.3 Information provided to individuals
When Komatsu collects Personal Information from individuals, Komatsu will provide those individuals with information regarding our privacy practices which is required to be provided under the APP’s. This information may be provided by referring them to this Privacy Policy.

2.4 Use of Personal Information
Komatsu only uses and discloses Personal Information for the primary purpose for which it was collected, that is to enable Komatsu to conduct its business of marketing, selling, hiring and servicing of new and used mining equipment, construction and utility equipment, parts and providing training services, or for a related purpose, or where the individual has consented. 
Komatsu will take such steps which are reasonable in the circumstances to ensure that Personal Information it uses or discloses is, having regard to the purpose of the use or disclosure, accurate, up to date, complete and relevant.

2.5 Direct Marketing
Komatsu will only use or disclose Personal Information for the purpose of direct marketing where such use or disclosure is permitted by Australian Privacy Principle 7. When engaging in direct marketing Komatsu will provide a simple means by which an individual may easily request not to receive direct marketing communications from Komatsu and Komatsu will include a prominent statement that the individual may make such a request. Komatsu will also comply with any such request.

2.6 Disclosure of Personal Information overseas
Komatsu may disclose Personal Information to other related entities in the Komatsu group of companies located in Australia, New Zealand, New Caledonia, Indonesia and third party suppliers in other countries, including Japan, China, the United States of America and the United Kingdom, where such disclosure is reasonably required for the purpose of conducting its business or for purposes ancillary to conducting its business. When Komatsu does so it takes reasonable steps to ensure that those recipients based overseas comply with this Privacy Policy and the APP’s.

2.7 Security of Personal Information
Komatsu takes reasonable steps to protect Personal Information from misuse, interference and loss and from unauthorised access, modification or disclosure through the use of security procedures and technologies.
If other organisations provide support services Komatsu requires them to appropriately safeguard the privacy of any Personal Information provided to them.
Where the Personal Information Komatsu collects is no longer required it will take reasonable steps to destroy or de-identify the information.

2.8 Access to Personal Information
If Komatsu holds Personal Information about an individual it will normally, on request by the individual, give the individual access to the information. However, there may be some legal reasons to deny access. If access is denied Komatsu will provide the individual with the reasons why.

If Komatsu is satisfied that, having regard to a purpose for which Personal Information is held:
• the information is inaccurate, out of date, incomplete, irrelevant or misleading; or
• an individual requests Komatsu to correct Personal Information held about that individual,

Komatsu will take such steps as are reasonable to correct Personal Information about an individual having regard to the purpose for which it is held, to ensure that the information is accurate, up to date, complete, relevant and not misleading.

2.9 Usage Details & IP Addresses, Cookies, Remarketing Campaigns and Customer Feedback

Usage Details & IP Addresses
When an individual visits a Komatsu website (including the MyKomatsu – Customer Portal), Komatsu may collect certain information such as browser type, operating system and the website visited immediately before coming to its site. This information is used in an aggregated manner to analyse how individuals use Komatsu’s site, so that Komatsu can improve its site.

As is very common for companies, Komatsu uses cookies on its websites. Cookies are very small files which a website uses to identify an individual’s access to Komatsu’s websites and tracks returns to the websites and to store details about an individual’s use of the websites. Cookies are not malicious programs that access or damage an individual’s computer. Komatsu uses cookies to improve the experience of individuals using its websites. Komatsu’s websites have links to other websites not owned or controlled by Komatsu. Komatsu is not responsible for these sites or the consequences of individuals going on to those sites.

Remarketing Campaigns
Komatsu reserves the right to use cookies to show its ads to users over the internet upon using its websites, utilising third party platforms including Google. Komatsu will not store any personal details about its users, nor provide this to any third party suppliers, as a result of any remarketing campaign. Komatsu’s remarketing campaigns only hold the information about a user’s visit for 180 days from their last visit. A user can choose to opt out of this by visiting: http://www.google.com/settings/ads, and opt out of cookie based ad serving by visiting: http://www.networkadvertising.org/managing/opt_out.asp.

Customer Feedback
When a customer provides feedback on the myKomatsu website located at https://my.Komatsu.com.au, this information will be kept anonymous and not shared with any third party apart from the entity responsible for collecting this information from the website on behalf of Komatsu.

2.10 Availability and Changes

This Privacy Policy will be publicly available free of charge at:


https://my.komatsu.com.au; and


or upon request.

Komatsu may change this Privacy Policy in the future. Updated versions of the Privacy Policy will be uploaded onto the respective Komatsu website.

2.11 Implementation
Komatsu will continue to take reasonable steps to implement practices, procedures and systems to ensure that it complies with the Privacy Act, the APP’s and this Privacy Policy.

2.12 Complaints and Contact Details
If an individual has any enquiries or complaints about Komatsu’s privacy practices, details of enquiries or complaints can be sent to Komatsu’s Privacy Officer whose details are set out below. Komatsu takes complaints very seriously and will respond shortly after receiving written notice of a complaint.

Note: if contacting the Komatsu Privacy Officer by phone about a complaint Komatsu will also ask that the complaint is put in writing so that the full details of the complaint can be fully investigated.

The contact details for the Komatsu Privacy Officer are as follows:
Email: privacy@komatsu.com.au
Telephone: +61 2 9795 8215
Address: P.O. Box 136, Fairfield NSW 2165

2.13 Notification of serious data breaches
The Komatsu Privacy Officer will notify the Office of the Australian Information Commissioner (OAIC) should the Komatsu Privacy Officer have reasonable grounds to believe that an ‘Eligible Data Breach’ of an individual’s Personal Information as defined in the Privacy Act has occurred, or is directed to do so by the OAIC.
An ‘Eligible Data Breach’ happens if:

(a) there is unauthorised access to, unauthorised disclosure of, or loss of, Personal Information held by Komatsu; and
(b) the access, disclosure or loss is likely to result in serious harm to any of the individuals to whom the Personal Information relates.