If you paid by credit card, your refund will be issued to your credit card account within 2-3 days once the refund has been approved. If you paid on Account, a credit will be issued to your account.
Please call our Komatsu Customer Support Centre on 1300 199 054 (AUS) or 0800 433 116 (NZ) who will outline the steps you will need to take to arrange the return. This will result in either you needing to visit a local branch or mailing the part back to us at an address that will be given to you. In either case you will need to provide the original packaging and proof of purchase.
Parts need to be returned within 45 days of purchase. If your return is accepted within 21 days of purchase, no handling fee is payable, otherwise there is a handling fee of 15%. All used parts are non-returnable as well as bearings, parts with damaged packaging, rusty, or superseded parts, gaskets and hoses, rubber and other perishable parts, fluids - oils and coolant, electrical parts, filtration. For remanufactured parts please contact the Komatsu Customer Support Centre or your designated Account Representative.
Your refund will be made to the same account you used to complete your online order.
You will need to have the Packing list that was shipped with the part or your credit card statement if you paid by credit card. If you need further assistance, please call our Komatsu Customer Support Centre on 1300 199 054 (AUS) or 0800 433 116 (NZ).
